Help with Lucitude apps.

Put the app name in the subject line. In the message, tell us:

• the app version (usually under Settings or About in the app)
• your device model and operating system version
• what you were doing, what happened, and what you expected to happen
• the steps to reproduce the problem, if you can
• screenshots or a screen recording, if they help

Never send us passwords or full payment card numbers. We will never ask for them.

In-app purchases and subscriptions are processed by Apple or Google, not by us. Refunds are decided by the store you paid through:

• App Store: request a refund at reportaproblem.apple.com.
• Google Play: follow Google Play’s refund instructions.

To cancel a subscription on iPhone or iPad, open Settings, tap your name, then Subscriptions. On Android, open the Google Play Store, tap your profile icon, then Payments and subscriptions, then Subscriptions. Deleting an app does not cancel its subscription.

If an app lets you create an account, you can delete the account and its data from the app’s settings. You can also email us from the address linked to your account, with “Delete my account” and the app name in the subject line.

We delete the account and the personal data associated with it within 30 days of confirming the request. Limited records may be kept where the law requires it, as described in our Privacy Policy.

Email an account deletion request

Use of our apps is covered by our Terms of Service, and the data they handle by our Privacy Policy.